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Privacy Policy

Last updated: February 2026

1. Information We Collect

When you use the 123Tax service, we may collect the following personal information:

  • Your name, email address and phone number
  • WhatsApp messages you send to us as part of the service
  • Receipts, invoices and financial documents you share with us
  • Device information and basic technical data when you visit our website

2. How We Use Your Information

We use the information we collect to:

  • Provide the 123Tax service, including digital record keeping and tax submissions
  • Process your quarterly MTD submissions and Self Assessment tax returns
  • Communicate with you about your account, submissions and deadlines
  • Improve and develop our service

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity — processing is necessary to provide the 123Tax service you have signed up for
  • Legitimate interest — to improve and develop our service, and to ensure the security of our systems
  • Consent — where you have opted in to receive marketing communications from us

4. Data Sharing

We take your privacy seriously. Here is how we handle data sharing:

  • We share your tax information with HMRC only when submitting your tax returns and MTD quarterly updates on your behalf
  • We do not sell your personal data to any third party
  • We use WhatsApp (Meta) as our primary messaging platform to communicate with you
  • We use a third-party payment processor to handle subscription billing securely

5. Data Retention

We retain your tax records and associated personal data for 6 years from the end of the relevant tax year, as required by HMRC for tax record-keeping purposes. After this period, your data will be securely deleted unless there is a legal requirement to retain it for longer.

6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request that we correct any inaccurate or incomplete data
  • Right to erasure — request that we delete your personal data (subject to legal retention requirements)
  • Right to data portability — request your data in a structured, commonly used format
  • Right to withdraw consent — withdraw your consent for marketing communications at any time
  • Right to complain — lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been infringed

7. Security

We take the security of your data seriously. Your information is stored using encrypted systems and secure infrastructure. Access to your personal data is strictly limited to authorised personnel who need it to provide the 123Tax service. We regularly review our security practices to ensure your data remains protected.

8. Cookies

We use minimal cookies on our website. We use Google Analytics to understand how visitors use our site, which places small cookies on your device. These cookies do not collect personally identifiable information. We do not use advertising cookies or any third-party tracking cookies beyond analytics.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch: